Notesboy

Notesboy  October 6 2008 10:42:21 AM

 User has been using Lotus Notes for quite a while , everything was working fine.,

Now we upgraded the user to Lotus Notes 8.0.2 and every time he tries to send an email. he gets this error. We blew away the ini file and reinstalled the notes client and all seemed fine for a day or 2 and the error came back . The user gets a pop-up window as shown below and it cannot send any emails out.

 

We tried to roll him back to Lotus Notes 8.0.1 (yeah yeah I know its not a Notes problem!!) but that again fixed the error for a few days and was back again.

Solutions:

Temporary Solution.

1. Exit the lotus notes client
2. Edit the notes.ini file and delete the following lines

   EXTMGR_ADDINS=nPgpOvid.dll
   NSF_HOOKS=nPgpOvid.dll
   

Removing the two lines shown above from notes.ini and restarting Lotus Notes solved the problem.

Now here is the problem with this work- around...The lines are inserted each time the PGP Desktop restart. So despite the fact that, within PGP Desktop, Tools -> Options -> Messaging, “Secure Email” was not selected and, in Tools -> Options -> Notifier, “Use PGP Notifier” was not selected.

Permanent Solution:

The permanent solution is to remove the addin totally for Lotus Notes. This will not remove the application but it will remove it from protecting the Lotus Notes (email) part permanently and will not re-enable it after a reboot/restart of lotus notes client. Thus removing this error permanently.

1. To do this, in Windows, go to Start ----> Run and type in

“msiexec /I PGPDesktop.msi PGP_INSTALL_NOTES=0″

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